Refund Policy

1. Subscriptions and Billing

• All ReplyDesk subscriptions are billed on a monthly basis.
• Payments are processed in INR (Indian Rupees) securely via our payment partner, Razorpay.
• We offer a 7-day free trial before any initial charge is made, allowing you to evaluate our service risk-free.

2. Cancellations

• You may cancel your subscription at any time through your dashboard settings.
• If you cancel your subscription, your access to ReplyDesk will continue until the end of your current billing period.
• Your account will not be charged for the subsequent billing cycles once canceled.

3. Refund Terms

• No Refunds After Billing Starts: Once a billing cycle has started and you have been charged, we do not offer refunds for that billing cycle.
• No Pro-rated Refunds: We do not offer pro-rated refunds for unused time if you cancel your subscription in the middle of a billing cycle.

4. Exceptions

We may issue a refund only under the following exceptional circumstances:

• A duplicate charge was made due to a payment gateway error.
• A technical error on our end severely prevented you from using the service for an extended period.

To request an exception, you must contact us at support@replydesk.in within 7 days of the disputed charge.

5. Contact Us

If you have any questions or concerns regarding billing or refunds, please contact our support team: